Thank you for your interest in Ugho Africa products! We understand that sometimes purchases don’t work out as planned. However, due to the nature of our products, we are currently unable to offer returns or refunds.

We encourage you to carefully review all product descriptions before placing your order. If you have any questions about a product, please don’t hesitate to contact us before your purchase.

We recommend:

• Double-checking product descriptions 
• Contacting us with any questions before placing your order.

Exceptions:

In very limited circumstances, we may consider exceptions to this policy on a case-by-case basis. This may include situations where:

• We have accidentally sent you the wrong item.
• The product arrives damaged.

If you believe your situation qualifies for an exception, please contact us within 24 hours of receiving your order. You can reach us by email or by phone .

We appreciate your understanding.

Thank you for shopping Ugho Africa!